Mobile communications

 Currently, the service covers most of the personal value-added services, in addition, when a user when the order or change package, and the package takes effect next month, China Mobile will be through the mobile phone users in order to fully protect the right to know and to choose to allow users to clearly consumption.


with the mobile communications industry and the rapid development of mobile Internet, continues to introduce new types of new business, so that customers are focus. Order to improve the transparency of the business, allowing users to understand the consumer, mobile launched the transparent, reliable service.

It is understood that the user if the order of their doubts about the value-added services, as long as edit the text and business rates. Data services, Monternet business, and even members of the Group's business group users are included.

Hebei Mobile will be in the , based on user feedback and improve the quality of service, giving users more aware, more confidence to use mobile services to be really



receive the information, if the abolition of a business, simply reply to the corresponding number to unsubscribe. In addition to SMS channel, users can also voice services through 10086, log online business (www.10086.cn) or Palm Operating Room (wap.10086.cn), can be ordered at any time query to the value-added business information.

deductions to remind consumers of China Mobile for the protection of legitimate rights and interests and improve the transparency of value-added service subscription, allowing users to clearly consumption by 10,086 before deductions under the port to send text messages to remind users of the service. Chargeback reminded divided into 3. 2 monthly service, on-demand service 1 species. Among them, one is 48 hours monthly business deductions reminder for 72 hours free of charge immediately after the chargeback rules (monthly class of business), operations in over 48 hours of ordering, the next send text messages to inform users about within 24 hours chargeback, if within 24 hours of receipt of reply message the monthly billing immediately for the business class in the business of charging subscription immediately, the system will be issued a chargeback reminder. On-demand business deductions to remind the user demand is within 1 hour after using the business will receive a chargeback system issued alerts.